The right route to help
Support that keeps the order, event and responsible seller connected.
Use the account dashboard whenever your question concerns an existing ticket or order. Structured requests carry the relevant references and can be handled more safely than an unlinked email.
Last updated: 30 July 2026
Tickets, orders and account access
Sign in and open a support case from your dashboard. Include the affected order or event and a concise description. Never send card details, passwords or identity documents.
Refunds and event questions
The organizer is the legal seller and is the primary contact for event performance and event-specific refund decisions. The platform can route and document a structured request.
Privacy and personal data
Use the dashboard privacy tools for access, correction, export or deletion. You may also contact the configured privacy address shown below.
Organizer and business enquiries
Prospective organizers can review the organizer information page and create an account. Identity, Stripe and event checks must be completed before publication or real payments.
Configured provider details
Entriza
- Legal name
- Not configured
- Address
- Not configured
- Represented by
- Not configured
- Registration number
- Not configured
- VAT number
- Not configured
- Support email
- Not configured
- Privacy email
- Not configured